Frequently Asked Questions

Online

• Paypal
• Credit Cards (Visa, Mastercard, AE)

Physical Store

• Mobile Payment (BOC Pay, Apple Pay, Alipay, Google Pay, Samsung Pay, WeChat Pay, Huawei Pay)
• Credit Card (Visa, Mastercard, AE)
• Octopus
• Cash

Items are usually shipped between 1-2 business days, unless specified otherwise, after your order has been confirmed. If for some reason there is a delay, we will inform you beforehand.

For urgent shipments or special requests, please contact us at info@spiceboxorganics.com or WhatsApp us at +852 2191 0886.

HONG KONG ISLAND

Standard Delivery: HKD 100

Orders over HK$300: Free

KOWLOON & NEW TERRITORIES

Standard Delivery: HKD 100

Orders over HK$500: Free

OUTLYING ISLANDS
Standard Delivery: HKD 150

Orders over HK$800: Free

In-store Pick Up

FREE

MID LEVELS
137 Caine Road, Golden Valley Mansion, Mid Levels, Hong Kong

KENNEDY TOWN
39-45 Hau Wo Street, Kennedy Town, Hong Kong

TSEUNG KWAN O
Shop G10, Capri Place – O’South Coast, Tseung Kwan O, Hong Kong

All food served at SpiceBox Organics’ Café are at least 98% organic.

We offer Oat, Coconut, Almond, Soy, Macadamia and Whole milk. It is free of charge to switch to any milk of your choice.

We welcome all furry friends at our locations.

Yes, we offer free wifi to patrons who would like to work in our cafe with a purchase of any beverage.

We make our meals fresh on a daily basis, and we freeze them immediately to lock-in its freshness. By freezing our meals, you are able to keep them for a longer period, and also helps our kitchen operations with avoiding food wastage.

Between 6pm-9pm, all of our organic homemade vegan meals are HK$50. This includes all Salads, Vegan Chilli, Cashew Lasagne, Roti Rolls, Keto Biryani, and Traditional Biryani. All Desserts and Hummus Dips are 20% off. Must be purchased in-store.

You may keep spices in an airtight container in a dry space away from sunlight.

Spices can last up to three to five years. The color may lighten over time and may lose fragrance slightly, but it will still be safe to consume past its date.

You can store them in airtight containers for
further use or mix spices to create different flavors or rubs!

Yes you can. Make sure to use a slightly bigger bag. Generally can be frozen for up to 6-12 months.

For big quantities of spices, use airtight containers and store in cool and dry places.
For small quantities of spices, can be placed in shakers: add some uncooked rice or any grains / beans to help absorb moisture.

There are two reasons why ground spices like curry powder, turmeric, paprika, and cinnamon might contain gluten: they were either contaminated in the factory, or the manufacturer added a little flour to them later to prevent caking.

At SpiceBox Organics, we pride ourselves with our spices. All of our spices are gluten free and certified organic without any additives, coloring or preservatives.

Our spices originated mostly from India, some from the United States and Europe. If you want to know a specific spice origination, please ask our store staff.

At SpiceBox Organics Café, not only do we use 98% organic ingredients, but every ingredient used has been meticulously sourced by management to ensure it does not contain artificial colors, flavors, additives or preservatives. This sourcing philosophy also applies to all retail products sold at SpiceBox Organics.

We ship to Hong Kong.

For International shipping, please email us at info@spiceboxorganics.com with your order number and we will handle the rest. Additional shipping charges will apply.

Local orders: 24-48 hours

International orders: 7-21 days

Perishable items cannot be returned.

Non-perishable items can be considered on a case-by-case basis. We do not accept refunds at this time, and if we approve a return, the item can be exchanged or store credit can be issued. If you want to exchange a product, you may call or WhatsApp our hotline +852 2191 0886 and our friendly staff will help you.

Orders are shipped within 24-48 hours depending on location or as stipulated on your order form. However, if you want to edit your order, please do so within 4 hours from purchasing. You may call or Whatsapp our hotline at +852 2191 0886 and our friendly staff will help you.

We take sustainable business practices seriously! Over the years, we have transitioned many of our products to our ‘Zero Waste Bulk Section’, where customers can bring their own containers and purchase what they need by weight. In addition, we have improved our kitchen operations to avoid food wastage; all our food containers are biodegradable and or recyclable; and have always sourced products locally when possible. We also offer a 10% discount on all Café Beverages if customers bring their own takeaway cup to help further reduce waste. Furthermore, we have joined FoodPanda’s newly launched reusable container program and have been selected to a Gold certification level for their Sustainable Restaurant Certification program.

We hope our internal operations will be plastic-free by 2025!

We have been awarded 3 Stars by Food Made Good Hong Kong, the highest one could achieve for sustainability business practices, and we hope to continue to surpass our ratings during each audit.

1. All event registrations are final. No cash refunds will be issued for cancelled registrations.
2. If you need to cancel your registration, you may request a store credit for the full registration fee. Store credits are valid for 3 months from the date of issue and can be used towards SpiceBox Organics physical shops.
3. If you are unable to attend a class you are registered for, you may send a substitute in your place. Please let us know 24 hours iN advance of event date.
4. Classes may be cancelled or rescheduled by the organizer due to low enrollment or other unforeseen circumstances. In the event a class is cancelled by the organizer, a full refund or store credit will be issued at the SpiceBox Organics’ discretion.

If you have any questions or concerns about this policy, please contact us at info@spiceboxorganics.com before registering for a class.